Domestic shipping is standard $3.95. Shipping price increases with weight, but shipping cost will never exceed $7.95. Shipping prices may raise due to demand.
International shipping is standard $13.95 on orders containing brush cleansers or $5.95 on orders containing only chokers, necklaces, and/or keychains. Shipping price may increase with weight.
Please allow 1-5 business days for processing. Within the past weeks, all orders have been processed and shipped within 24 hours. Saturday and Sunday are not considered business days, but very often we do work and ship on Saturdays. Once the order is shipped, please allow 2-4 business days for your package to arrive at its destination.
We do not accept returns, only replacements or full refunds for damaged products.
If an item is damaged you have the option for a full refund or free replacement of that item. Sale items are final sale. Email us (firstname.lastname@example.org) or DM us on twitter (@sunkissedbs) a picture of your damaged item as well as your order number to help us solve the problem quickly and efficiently. All inquires must be sent in within 48 hours of receiving your products.
Exchanges are only available if your product is damaged. Read above for more information about damaged items.
What's the difference between Mermaid Tea and Cloud Nine?: Mermaid Tea contains a tropical coconut fragrance and light blue pigment while Cloud Nine does not contain a fragrance nor any pigment (its clear!). Cloud Nine is designed to cater to sensitive skin.
Will the blue pigment in Mermaid Tea stain our brushes?: Absolutely not.
Whats in them?!: Magic and love. It also contains a surfactant, essential oils, and aloe to condition the bristles. But mostly a little bit of wizardry and lots of love.
How big are the bottles?: 4 oz and 8 oz.
How much solution do I need to clean my brushes?: I recommend only .5 oz of solution mixed with .5 oz of water. A little goes a long way, just find what works the best for you!
Chokers and Necklaces
How long are the chokers?: 11.5 inches with 5 inches of chain.
Do you do custom lengths?: All of our chokers are produced before selling to make processing faster so no. We do not allow custom length chokers.
Wholesale: Yes we wholesale! Send us an email to email@example.com with which items, how many, and where to! We would love to work with you to get a discounted price for your bulk purchase.
How long are the necklaces?: Starting at 14 inches, they vary in size. Each necklace comes with a 4"-5" extension chain so you can adjust each necklace to the exact length you'd like.
Thank you for taking time to read the FAQ! We appreciate it very much. Use code FAQ at checkout for 20% off your order!
Feel free to contact us anytime at firstname.lastname@example.org or through our twitter DM @sunkissedbs! We will respond to your inquiry as soon as possible.